Reservations Agent

2022-01-19 by Toby Creek Adventures

Toby Creek Adventures is currently hiring a full-time reservations agent. The person we are looking for is a motivated self-starter who can prioritize tasks and requirements under sometimes demanding circumstances.


  • Check guests in for their adventures
  • Ensure liability waivers are completed
  • Answer phone calls and emails regarding guest inquiries and business administration
  • Take payments for bookings and retail while ensuring daily balances are correct
  • Keep bookings organized through reservation systems
  • Radio dispatch for guide communications and emergencies during tour operations
  • Ensure the office/retail store is clean and presentable


  • Exceptional customer service and professionalism
  • Excellent verbal and written communication skills
  • Multi-tasking and quick-thinking skills
  • Organization skills
  • Post-secondary education
  • Experience with reservation systems and POS is an asset

Other Requirements

  • Self-starter, well-organized and independently motivated
  • Upbeat, high-energy, enthusiastic and engaged
  • Works well with others and supports the team’s efforts to get the job done
  • Accepts and overcomes challenges
  • Must have a passion for the outdoors
  • Willing to work outside for extended periods in all weather – both summer and winter

Start Date: Immediately or as soon as mutually convenient
Remuneration: Hourly Wage – To be determined based on qualifications & experience of the successful applicant. Benefits package available after qualifying period.

Job Type: Full Time
Job Location: Panorama BC

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