COVID-19 Policy

Welcome to Winter 2020/21 at Toby Creek Adventures and we are so very happy you are picking an outdoor activity to do with your friends and family! The world looks a little different right now and our snowmobile tours are no exception. We strive to provide an amazing product for not just you, but all our staff as well, which is why we are asking for your assistance this winter.

“Fewer Faces and Bigger Spaces”
Dr. Bonnie Henry – Provincial Health Officer for British Columbia

We have spent a lot of time adjusting procedures to make sure we can offer you a safe and enjoyable adventure. Public Health organizations have said that participating in outdoor activities is important to our physical, mental and emotional well-being, and that the risk of transmission in outdoor environments is low. What a better way to spend time with your family than Snowmobiling through the beautiful mountains of BC!

We value all of our employees here at Toby Creek (even the 4 legged ones!) and we are dedicated to ensuring their safety and that of you and your family, so this winter we are asking our valued guests to help us keep everyone healthy.

 

We ask that as our guest, you take responsibility for your own health and the health of those around you. If you are sick or experiencing any cold/flu related symptoms/illness please stay home. We have enhanced cleaning protocols in place to ensure we all stay healthy.

We are asking our guests to help us by adhering to the following:

1. Wear a Mask and Social Distance when possible.

Masks will be mandatory when entering any building and if you choose to take the transportation. So show us your coolest mask! Again, we want to ensure the safety of our guests and our staff.

2. Please arrive at your scheduled time, and take into account for winter road conditions.

We are in the same time zone as Banff.  We suggest at least a 2 hour driving time from Banff (longer if you will make a comfort stop on the way ).  If you are late and miss your tour time, we cannot guarantee another tour and no refund will be issued.  Check Drive BC for current road conditions and allow time for a safe drive and  changing conditions.

3. Arrive in your OWN winter clothing.

We will provide you with helmets and goggles, along with backcountry gear but please have jackets, snowpants, gloves and boots with you. This will help us reduce the turn over in equipment! If you are positive you will need an item of clothing or boots from us this year, they will be available for an extra charge due to the enhanced cleaning that goes along with using them and letting us know ahead of time would be helpful so we can set that aside for you.

4. Our group sizes will remain with a 6:1 or 7:1 guide ratio

But we are aiming to stagger our groups so we can ensure you are safe once arriving at your destination whether it is at the Icefall or at the Paradise Cabin. If you would like to ensure your own private group, please email us for a quote and we will try to make it happen for you.

 

If you have any questions about our policies or procedures pertaining to COVID 19, please feel free to call or email us.