COVID-19 Policy

Welcome to Winter 2020/21 at Toby Creek Adventures and we are so very happy you are picking an outdoor activity to do with your friends and family! The world looks a little different right now and our snowmobile tours are no exception. We strive to provide an amazing product for not just you, but all our staff as well, which is why we are asking for your assistance this winter.

“Fewer Faces and Bigger Spaces” Dr. Bonnie Henry – Provincial Health Officer for British Columbia

We have spent a lot of time adjusting procedures to make sure we can offer you a safe and enjoyable adventure. Public Health organizations have said that participating in outdoor activities is important to our physical, mental and emotional well-being, and that the risk of transmission in outdoor environments is low. What a better way to spend time with your family than Snowmobiling through the beautiful mountains of BC!

We value all of our employees here at Toby Creek (even the 4 legged ones!) and we are dedicated to ensuring their safety and that of you and your family, so this winter we are asking our valued guests to help us keep everyone healthy.

 

We ask that as our guest, you take responsibility for your own health and the health of those around you. If you are sick or experiencing any cold/flu related symptoms/illness please stay home. We have enhanced cleaning protocols in place to ensure we all stay healthy.

We are asking our guests to help us by adhering to the following:

1. Wear a Mask and Social Distance when possible.

Masks will be mandatory when entering any building and if you choose to take the transportation. So show us your coolest mask! Again, we want to ensure the safety of our guests and our staff.

2. Please arrive at your scheduled time, and take into account for winter road conditions.

We are in the same time zone as Banff.  We suggest at least a 2 hour driving time from Banff (longer if you will make a comfort stop on the way ).  If you are late and miss your tour time, we cannot guarantee another tour and no refund will be issued.  Check Drive BC for current road conditions and allow time for a safe drive and  changing conditions.

3. Arrive in your OWN winter clothing.

We will provide you with helmets and goggles, along with backcountry gear but please have jackets, snowpants, gloves and boots with you. This will help us reduce the turn over in equipment! If you are positive you will need an item of clothing or boots from us this year, they will be available for an extra charge due to the enhanced cleaning that goes along with using them and letting us know ahead of time would be helpful so we can set that aside for you.

4. Our group sizes will remain with a 6:1 or 7:1 guide ratio

But we are aiming to stagger our groups so we can ensure you are safe once arriving at your destination whether it is at the Icefall or at the Paradise Cabin. If you would like to ensure your own private group, please email us for a quote and we will try to make it happen for you.

 

If you have any questions about our policies or procedures pertaining to COVID 19, please feel free to call or email us.

Update December 08, 2020:
As many of you will know, yesterday the BC Provincial Health Officer Dr. Bonnie Henry, announced that the province-wide enhanced COVID-19 restrictions will be extended until Jan. 8, 2021.
 
Toby Creek Adventures will continue to operate through the holiday season in accordance with the COVID operating plan we already have in place for this season. The safety of our staff and our guests is our #1 priority and our plan includes group separation, social distancing, wearing of masks, hand sanitizing and enhanced cleaning and sanitizing. We also urge all our guests to come dressed in their own outdoor clothing and self-drive to our location. It is possible that some changes to our tour schedule will be necessary and we shall post updates if any changes are made.
 
We fully support and comply with all BC Public Health Orders, restrictions and guidelines and will be monitoring any updates and adjusting as needed. Please be safe and stay healthy as we all get through these difficult times together. If you are unable to travel to join us due to the current restrictions we look forward to seeing you just as soon as possible.

Update December 09, 2020:

WINTER 2020/21 BANFF / CANMORE TRANSPORT UPDATE

We regret to advise that due to the enhanced COVID-19 health orders and restrictions in effect and extended to January 8, 2021 by the BC Government, we are suspending our transport service from Banff & Canmore hotels until further notice.  We apologize for any inconvenience this may cause to your plans however our policy is to comply fully with all government requirements to ensure the safety of our staff and our guests.  We appreciate your understanding.  If you have any questions please contact us.

Update February 01, 2021
Due to logging operations on-site our snowmobile tours commence from a staging area part way up the Paradise trail.  We are using 4WD vehicles to transport guests from our base area to the staging point.  Social distancing will not be possible in the shuttle vehicle.  We require everyone to wear a mask while in the vehicle.